FAQs

$600 non-refundable retainers fee. Check, cash, credit card via Venmo/PayPal accepted.

Yes, our Insurance policy covers us up to $2,000,000.00

Yes only for a limited number of equipment just have them bring their own RCA input wire . However, for full band it is additional cost.

Yes. Just send the new list and schedule final meeting to recap program.

We recommend to submit a “Do Not Play List”, your favorite songs and your guest requests if you have any.

It is not required to provide a meal but it is a nice gesture since they will typically be at your location for at least 7 hours including set-up and break down. Some event sites have vendor meals for a reduced price.

Yes

Most of the time, the DJ comes with a partner to help throughout the event; Photo Booth will have 2 attendants.

Yes. Though it is extremely rare to be needed, we have backup set ups for our products and services.

No. DJ does not take breaks. The music will play straight until the end of the event.

Contact us at luckelite@noobentertainment.com or call/text 808-428-6375 or 808-428-9507

You may email your “must play” and “do not play” list to luckelite@noobentertainment.com

Cancellations must be in a form of writing. Email the cancellation later then follow up with a call to make sure we received your letter. The full cancellation policy is stated on the contract.

No. Retainers are NON-REFUNDABLE. However, we may be able to apply it as credit. Please contact us.

Though gratuity is never required, if you feel that we did an outstanding job, a gratuity (typically 15-20%) is always appreciated.

No. Emcee is a separate service.

In a very rare instance, we always have a back up and have a DJ for last minute emergencies.

Our systems are all self-contained. Laptops, JBL speakers and subs and are efficient for a job of 50-500 people, Pioneer turn tables, Chauvet lightings.

For weddings and other formal events, DJ wears a polo shirt or longs sleeves and tie, unless otherwise requested. For non-formal events, our team wears a company polo/uniform. When do you need my request list and time line? We recommend 3-4 weeks prior to the event.

Final payment is due 30 days prior to your event. 3% surcharge shall be added if paying final balance online. Balance may be paid the night of in CASH only. Checks should be sent a week prior to the event.

No. It is cool and created by condensation … just like the fog you see in nature.

The effect uses dry-ice, which is solid carbon dioxide, dipped into hot water. These are the only two items required to create low-lying fog! There are no chemicals, additives, oils or any other items which may trigger a condition. But please always consult with a doctor.

No, the fog stays low to the ground, and does not rise above your knees. With that said, the alarm systems at some venues are very sensitive and can possibly detect it. We have never had an incident where lowlying fog has set off any alarms. Your venue manager would be the best person to ask.

Marble or similar floors will become slightly damp but unless your first dance involves a tap-dancing number, most floors are totally fine.